Engineer (ICT Systems Operations, Administration and Maintenance) (H/F)
You Main Activities:
• Execute work orders to maintain SLA targets, with guidance from centralized services.
• Provide excellent customer service through effective communication.
• Install and configure Desktop Services;
• Act as the initial point of contact for network users;
• Serve as Incident Manager for network incidents, overseeing corrective actions.
• Conduct advanced analysis and troubleshooting of Desktop Services.
• Test and evaluate supported hardware and software.
• Coordinate support requirements with Service Desk, end-users, supervisors, and managers.
• Prepare activity reports and recommendations for management review.
• Direct documentation creation and presentation of network metrics data;
• Ensure Service Desk personnel are properly trained;
• Manage Incident Support Request lifecycle services;
• Perform corrective actions to support Problem Management;
• Contribute recommendations for Continued Service Improvement and procurement processes.
• You have a Higher Secondary education with formal technical certification and 2 years related experience, or advanced vocational training with 3 years of experience;
• You speak fluent English and are motivated by working in an international environment;
• Secret Défense or NATO Secret clearance would be a real advantage and Knowledge of NATO responsibilities and organization, including ACO and ACT;
• Your autonomy, communication skills and reliability make you a person you can trust.
Your Technical Skills
• Minimum 3 years recent experience in CIS Service Operations;
• Minimum 1 year recent experience configuring, installing, and troubleshooting Windows Operating Systems;
• Minimum 1 year recent experience in PC Hardware Systems, with knowledge of Intel x64 bit systems;
• Good understanding of TCP/IP Protocols and experience with Office Automation Solutions;
• Desirable qualifications include PC hardware repair and LAN/PAN operations training;
• Knowledge of NATO CIS policies, ITIL processes, and ITU-T standards;
• Practical experience diagnosing network deficiencies and working in a Service desk environment;
• Previous international environment experience, including military and civilian elements, and knowledge of NATO responsibilities and organization.
If you are interested in joining us, please send us your CV in English on Europass format.
• Execute work orders to maintain SLA targets, with guidance from centralized services.
• Provide excellent customer service through effective communication.
• Install and configure Desktop Services;
• Act as the initial point of contact for network users;
• Serve as Incident Manager for network incidents, overseeing corrective actions.
• Conduct advanced analysis and troubleshooting of Desktop Services.
• Test and evaluate supported hardware and software.
• Coordinate support requirements with Service Desk, end-users, supervisors, and managers.
• Prepare activity reports and recommendations for management review.
• Direct documentation creation and presentation of network metrics data;
• Ensure Service Desk personnel are properly trained;
• Manage Incident Support Request lifecycle services;
• Perform corrective actions to support Problem Management;
• Contribute recommendations for Continued Service Improvement and procurement processes.
Profil recherché
Your Profile:• You have a Higher Secondary education with formal technical certification and 2 years related experience, or advanced vocational training with 3 years of experience;
• You speak fluent English and are motivated by working in an international environment;
• Secret Défense or NATO Secret clearance would be a real advantage and Knowledge of NATO responsibilities and organization, including ACO and ACT;
• Your autonomy, communication skills and reliability make you a person you can trust.
Your Technical Skills
• Minimum 3 years recent experience in CIS Service Operations;
• Minimum 1 year recent experience configuring, installing, and troubleshooting Windows Operating Systems;
• Minimum 1 year recent experience in PC Hardware Systems, with knowledge of Intel x64 bit systems;
• Good understanding of TCP/IP Protocols and experience with Office Automation Solutions;
• Desirable qualifications include PC hardware repair and LAN/PAN operations training;
• Knowledge of NATO CIS policies, ITIL processes, and ITU-T standards;
• Practical experience diagnosing network deficiencies and working in a Service desk environment;
• Previous international environment experience, including military and civilian elements, and knowledge of NATO responsibilities and organization.
If you are interested in joining us, please send us your CV in English on Europass format.
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